Refund policy

Vyno 60-Day Refund Policy

At Vyno, we take pride in the quality of our products. Your satisfaction is our priority, which is why we offer a 60-day refund policy on eligible purchases. Please read the details carefully.

Eligibility for Refunds

- Refunds are only available for products that are defective, damaged during shipping, or not as described.

- Refund requests must be submitted within 60 days from the date of purchase. Requests made after this period will not be accepted.

- Proof of purchase (order number, receipt, or email confirmation) is required for all refund requests.

- Photographic evidence may be requested for defective or damaged items to verify the issue.

Non-Refundable Items

- Products that have been used or show signs of wear (unless they arrived damaged or defective).

- Change of mind, incorrect ordering, or dissatisfaction unrelated to product quality.

How to Request a Refund

1. Contact us via email at contact@thevyno.com with the following information:

2. Your order number

3. Details of the issue

4. Photographs of the product (if damaged or defective)

5. Our team will review your request within 3–5 business days.

6. If your refund request is approved, a refund will be issued using the original payment method. Processing may take 5–10 business days depending on your payment provider.

Important Notes

- Vyno does not offer returns or exchanges; we only process eligible refunds.

- Refund approval is at the discretion of Vyno after evaluating the submitted claim.

- Vyno reserves the right to deny refund requests that do not meet the eligibility criteria.

For any questions regarding our refund policy, please reach out to us at
support@thevyno.com